TESTIMONIALS
February 2017
“Thanks, Andrew, for organising and coordinating the safe return of my parents to their home in the U.K. Ed reassured them all the way and was simply fantastic. I could have slept for a lifetime last night, I think all the strain has caught up with me! Thank you so much again and for keeping me informed all the way.“
Client
February 2017
“Hi Andrew. Just letting you know [client] passed away this afternoon. Thank you again for bringing him home. He had 6 weeks at home where we spoilt him and made some lovely memories.”
Client
November 2016
“Alhamdulillah you guys safe, I am happy here.”
Client
November 2016
“Just wanted to thank you (belated though it is) for the work you did getting this traveler home. You did a great job on what was a tricky repatration ie to get all the way to Dubbo and also with a tricky family). The daughter was very appreciative of all that you did.”
Insurance Company – Medical Director
January 2015
“We are extremely grateful to you and your superb organisation getting Chris back to the UK safely. It was a great relief to know he had arrived and all was well. He too is extremely grateful of course, and has spoken of the excellent treatment he was given by your doctor.
I have been so impressed with your attention to every detail throughout the process, and although many of the contingencies put in place weren’t required, it was comforting to know all aspects of the trip and any eventualities were so well covered. Thank you for such personal service.
It will be a big week for Chris this week but he is good shape to cope with it all given he has just travelled from the other side of the world.”
Client’s family
September 2013
“Thank you for undertaking the repatriation of [the patient]. [We] were very impressed with the service provided by yourself and Medical Connect.
A/Nurse Unit Manager, Transit Lounge, Patient Transport & Metro South Health – QAS Activity Reconciliation
Thank you for your personalised service. My Manager [name witheld] and I would enjoy speaking with you at a mutually convenient time in the future for a discussion on your services. I appreciate your report and the attention to detail that you provide. It is nice to know that [the patient] made it home to his family safely with the assistance of your services.”
Customer Advisor Work Cover Queensland
August 2013
Just a short note to thank you for helping me to return to the UK and to express my gratitude for the excellence of your service. With my wife and I both being 72 we were obviously concerned about the journey home, particularly as it was not possible for my wife to sit with me.
As well as checking my stats, blood pressure, etc. every 1.5 to 2 hours you very kindly checked that my wife was ok and checked her blood pressure which helped me to not worry too much. During the whole of this period I was amazed by your dilligence, your patience, your kindness and your friendliness. I will always be in your debt and hope you might find this message useful in reassuring future travellers of the excellence of your service.
Client
April 2013
I just wanted to pass on the sentiments expressed by one of our clients who you helped to repatriate recently and to say thanks for all your hard work on the case. It is always gratifying to receive messages like this and demonstrates the value of good communication, coupled with a caring and professional attitude.
Insurance Company – Medical Operations Manager
April 2013
“I would be delighted to recommend you and your services as I already did. I am in the medical field myself and was particularly I impressed with the professional and thorough manner in which you handle the whole process of the transfer of my 84 year old father back from Perth to the UK. You showed sensitivity and professionalism to both the family and to my father throughout.”
Client’s Family
November 2012
“Katrine and I remember very well the care you took of me when you flew me back to New Zealand. I was particularly impressed that, although you had not been to Auckland before and had a day free to look around, you came to see me in the ward at Auckland Hospital to see how I was getting on after the flight.”
Client
May 2011
“I am writing to you on behalf of the Australian Defence Force to convey our heartfelt gratitude for the professional and sensitive manner in which you effected the medical transfer of Captain [deleted for privacy] to Vientiane, Laos, on 5 and 6 May 2011. Our accompanying officer on the flights, Squadron [deleted for privacy], has reported that at every point during the flights and transfers your meticulous pre-planning, professionalism and attention to detail ensured a totally smooth trip that concluded with [the] Captain’s safe return to be with his family in Laos.
Finally, the sincere sensitivity and genuine care you afforded [the] Captain’s family in spending time with them and showing them how to care for [the] Captain further underlined your professionalism and passion for the difficult, but necessary, work you do. ”
Australian Defence Force
March 2011
“We would like to thank you for the wonderful service provided when transferring our Father [name deleted for privacy] from the Royal Melbourne Hospital to the Royal Perth Hospital on Sunday the 13th March, 2011. He is doing so well and will be going to a rehabilitation hospital on Monday and will thereafter go back to the retirement village where he has lived for the last seven years, to the low care unit.
Andrew , I was so impressed by the kindness and empathy shown to myself and my Father by you and the family all thank you most sincerely. I told him today that I was going to write to you and he asked me thank you and send you his regards. We wish you well, may you have laughter and happiness in your life always.”
Client’s family
December 2010
“Both myself and Virginia would like to thank you most sincerely for your most professional, duty of care and dedication you have towards your profession and patients it’s been duly noted by quite a few people not only by us parents and loved ones of [our son] but also by your peers. May we take this opportunity to thank you again, I don’t believe you are aware of the weight you take off one’s shoulders knowing that he is in good hands and that you are dedicated to your position. May we wish you and your family a very happy, safe new year we look forward to catching up with you at some stage.”
Client
November 2010
“Further to our telephone conversation this afternoon, I would like to thank you for the update on the medical evacuation of Mr L [name withheld due to privacy] to Singapore on 10 November 10. I would like to also take this opportunity to show our appreciation for your efforts and prompt service in assisting the patient’s family and liaising with the hospital and Singapore Airlines in ensuring the smooth evacuation. ”
First Secretary Singapore High Commission
April 2009
“Medical Connect provides an innovative non-emergency patient transfer service utilising regular public transport operations of commercial aircraft.
Medical Connect has a comprehensive set of clinical policies and guidelines that underpin its patient transfer operations. In particular, it is important to note that the clinical policies and patient selection criteria developed and used by Medical Connect are fully compliant with international aviation medicine standards and appropriate aviation regulations.”
Dr David Newman Consultant in Aviation Medicine & Managing Director of Flight Medicine Systems
January 2009
“I’m writing on Kris’s behalf just to let you know that she is out of hospital and home with us now and improving everyday.
I want to thank you so much for what you did to get us home. We both appreciate your efforts, your care and your good humour. Nothing would have been so easy and smooth without you. We also hope that you got home without any trouble.”
Client’s family